IP
Ian P
1 reviews | Active since Jul 2013
05 Dec 2022, 11:41
Non delivery of contract.
I received a call from a company claiming to be vodacom, I was offered a 5g contract and accepted it, I was told that the delivery will take 3-5 working days to fufill. Today I logged a query and was told that my contract will take a further 7 working days. No one in vodacom sales is willing to assist, as I was told they did not complete the sale. It is completely unacceptable that I am dealt with in this way and not given any support, the sales team hangs up and the team leader is unwilling to assist. Currently I do not have wifi at home as it was cancelled due to the device that was supposed to be delivered tomorrow.
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Replies (2)
Vodacom's replyOfficial
05 Dec 2022, 12:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2022, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IP
Ian P's updateReviewer Update
06 Dec 2022, 15:37Still no assistance on this matter, just a private message and no promised phone call, when I call I get passed from department to department until my call is hung up. Really disappointing customer care. After thirteen years I will be cancelling my phone contracts.
IP
Ian P's update06 Dec 2022, 15:37
Reviewer Update
Still no assistance on this matter, just a private message and no promised phone call, when I call I get passed from department to department until my call is hung up. Really disappointing customer care. After thirteen years I will be cancelling my phone contracts.