1 reviews | Active since Nov 2013
non delivery of company policy
i signed a contract a year ago with Vodacom I chose a sony phone because it is water proof i never had opportunity to use it for underwater photos as i had seen many people doing so with beautiful results so i decided to put it to the test before using. i followed instructions in pamphlet and proceeded to take a photo under water upon which the phone immediately switched off i rushed to dry it and plugged in the charger thinking battery was perhaps low . the phone was in fact working but could not charge so at my earliest opportunity i took it to vodacom at greenacres to have it repaired. it is now a month later and after taking it in twice to be assessed i was simply told it is in fact water damage . i was upset and told them that its supposed to be water proof they were ******** and in fact started to serve other customers before finishing serving me . i also gave my charger and memory card with the the phone which they have lost. they offered to give me the sony reps number but i believe my case and contract is with vodacom who have left me stranded 'no power to me' I will not honor my contract payments any further and will be applying for a contract with mtn instead
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
MK
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
MK
Vodacom Consumer Website Team
