Non Delivery

<p>I placed an order for a new contract with Vodacom on 23rd Jan. 2017 & eventually I was able to get confirmation that my new phone would be delivered 27th Jan. 2017.</p> <p>This did not happen and then after sendind email and spending more than 2 hours on the phone being pushed from pillow to post, I received confirmation that this would be delivered Thursday by RAM on 2nd Feb. 2017. This arrived by could not be delivered because the Vodacom invoice showed a different Invoice address. I copied and emailed this back to Vodacom & received no response from Justin Moodley. I resent this again on 3rd Feb. 2017, still no response! I contact Vodacom and eventually found out that noone had done anything about correcting the invoice so that my phone could be delivered. I suggested they cancel my order as this was not being process. I gave Vodacom a zero rating on both telephone and online cutomer ratings, but have not received any response from Vodacom. Having been with Vodacom for more than 20 years, I feel that the service being provided is dismal and it is impossible to get through to senior management to voice my total disatisfaction. </p>