CP
Charlotte P
1 reviews | Active since Nov 2020
22 Jul 2024, 12:29
Non-conformance on value for money
Phone sent for repairs the 4th time in 5 months, still under warranty, barely 1 year old. Samsung S21 battery not even lasting for half a day, battery replaced 3x times and same issue occurs. Phone sent in 4th time for repairs. This is not value for money, paying almost R700 p/m without being able to use the phone. Next step is to complain at the NCC. Done with paying for something I don't have.
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Replies (1)Vodacom's replyOfficial
22 Jul 2024, 14:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Jul 2024, 14:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
