Non compliance with TCF and CPA

Contract Cover Insurance. I have never asked for this yet I have been paying for it for the entire duration of my contract. When calling in I was advised of the following: 1. this cover get added automatically without clients knowledge. 2. I was firstly advised that it doesn't cover anything. At this point I asked to speak to a manager. Freedda (who informed me that she is a coach) came on the line and said it covers my contract should I pass away. So, I get sold a product which I don't need or want! Do you comply with TCF and the CPA? I wanted to be contacted immediately so this can be cleared up.