Non compliance from vodacom

I am an unhappy client, who are very unhappy with the service vodacom has been given me. This is my forth complain to you about them. For several time, I reguested vodacom to rectify my my monthly account balance and up until today they did not do so. It's bad bad bad service. Speaking to several sonsultants for 4 months now promising me that it will be rectify. This month it's the same thing. I must waste my time and effort to complain about this ****. They quick to take out money but not quick to give out money back. Peter please intervene.