Non competent staff /non knowledgeable members

I'm Ernest Ratshefola I bought Simcard for simswopt at vodacom north west mall mafikeng 22February2022 for this no *** which is for 100gb home internet, I was told to put it in the phone after 3hours. I visited the store around 11h00 and late in the hours around 20h00 the Simcard was not yet active, on the 13 February I I contacted vadacom on 082135 around 8:27 for assistance the call conversation was 27min48sec and I was advised to go back to the store for another Simcard. On the 23February I visited the vodacom north west mall again, I was given another Simcard, advised to put on the cellphone after 3 hours and late in the evening after more three hours I did put the Simcard into the cellphone and router did not work giving network registration failure. On the 24February2022 I visited the store again and I was told that the case have been escalated to vodacom technicians, today on the 27February I was contacted by Alex Mitchell from Vodacom he enquired if I do have network through the cellphone or router and he indicated that the is no way the router can work without the network because every time I put the Simcard in to the cellphone I'm getting network registration failure. There are two consultants at the Voda shop and every time they put the Simcard into the shop cellphone it also gives them network failure. The urgent assistance is requested to the relevant staff members having the right knowledge to avoid lots of trips to the vodacom shop which cost me a lot.