1 reviews | Active since Jun 2015
non-competence
i took out a contract with vodacom at the fourways vodashop in 2012. i paid every month until my 24 months was over. my contract expired in July 2014. i was surprised when my bank accont was debited in August 2014. i went to the store to enquire and they told me that i have to cancel the contract. i did. to my surprise, i tried taking a phone from vodashop on monday to find out that my account has been handed over to the legal department. i was shocked because after i cancelled the account no debit order went through. the legal department told me that i owed vodacom R617. 40. vodacom staff is ***********. firstly i was never told that i had to cancel my account after 24 months. i didnt complain and i just paid it. but now i am ****ed because i have paid the 617.40 which i dont even know about. i was never told at all about the amount i still owed and i never recieved any airtime or sms from them in that period.i never recieved any communication from them to tell me about the amount owed, no email, no sms no post. i would have paid it long ago without having my name on bad debtors lists. i am so disappointed in vodacom. im never going to use it again because they are dishonest
We truly regret taking note of your experience and thank you for bringing it to our attention.
I have escalated this matter to our legal division for review.
We apologise for any inconvenience caused.
Regards
Moddy Kwaaiman
Best regards,
We truly regret taking note of your experience and thank you for bringing it to our attention.
I have escalated this matter to our legal division for review.
We apologise for any inconvenience caused.
Regards
Moddy Kwaaiman
Best regards,
