NON COLLECTION OF DEVICE 7 MONTHS LATER

<p>Device Samsung J1 2016 - ********** ********** 0. </p> <p>Cellphone No. being upgraded - ********** 970.</p> <p>My ID No: ********** 191085 - T Jacobs.</p> <p> </p> <p>Mondo Customer Care (Rewards Dept) called me to upgrade my daughter's phone at a special discounted price. I agreed and the phone was delivered. On presenting it to my daughter she immediately googled the phone's features (Samsung J1 2016) and expressed her dissatisfaction with the camera. The phone was not opened. Next day (14/09/2016) I contacted Vodacom and spoke to Vanilla who said the phone would be fetched within 5 to 14 working days. The phone was not collected.</p> <p>On 07/02/2017 I phoned again and spoke to Henry on ********** and Roland on ********** 666 (ref No. 64845) who advised again that the phone would be collected. I am still waiting.</p> <p>Since October, the R150 airtime for the cellphone concerned has been credited to a new simcard that we have not opened or activated. Therefore there should now be R1050 of airtime that I have paid for, but we did not get the benefit as yet.</p> <p>I went into a Chatz shop last week (22.04.2017) and Ashraf assisted me by logging my problem (Upgrade Reversa):</p> <p>Log No: 1- ********** ********** as he got no assistance from the numerous phone calls he made to try and escalate my problem by asking to speak to a team leader or manager. No senior consultant was available.</p> <p> </p> <p>It would appear that there is no accountability at the Vodacom call centres. Problems get shoved into a bottomless pit. </p> <p>I would like this device collected ASAP in order that we may enter into a proper upgrade. The airtime must please be credited to my bank account as we try to manage our monthly airtime and R150 is adequate. This is the same account from which my debit order is being deducted.</p> <p>Please urgently contact me on ********** 123.</p> <p> </p> <p>Thank you</p> <p>Theresa Jacobs</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>