Non collection for 8 months

I have been struggling since May 2022 with the collection of a Laptop and Router. Even tough I cancelled the contract they have also been debiting my account since May 2022. I have phoned about 20 times for them to collect but still no collection. This is unacceptable. I have been with Vodacom for more than 20 years and i have never been this disgusted in my life. Someone needs to come to the party here and that person is not me. I wont recommend anyone to use Vodacom ever.