CJ
Charles J
1 reviews | Active since Jul 2013
18 Dec 2021, 11:27
Non-client centric service
What is the point of giving the client the option to chat to you via Tobi, just to tell the client that he cannot be served currently? That is my preferred method of communication and you force me to use another channel.
This is unacceptable and non client-centric and an indication of a company not in touch with its client's needs.
I am very disappointed that I cannot be served with my channel of choice.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Dec 2021, 12:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Dec 2021, 12:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Dec 2021, 15:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and query resolved.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply20 Dec 2021, 15:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and query resolved.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
CJ
Charles J's updateReviewer Update
21 Dec 2021, 09:22My problem is not my actual query. My problem is that when I engaged with Tobi, you let me to believe I will be put in contact with an agent. So I sat and wait and wasted my time, just for you to decide to end the chat before I could speak to an agent. You had no respect for my time. Even if I have to wait longer, don't end a chat without a resolution.
CJ
Charles J's update21 Dec 2021, 09:22
Reviewer Update
My problem is not my actual query. My problem is that when I engaged with Tobi, you let me to believe I will be put in contact with an agent. So I sat and wait and wasted my time, just for you to decide to end the chat before I could speak to an agent. You had no respect for my time. Even if I have to wait longer, don't end a chat without a resolution.