Non change of ownership

<p>My aunt and I went to Vodacom in Randfontein on the 1st of October already to do a change of ownership. The nice lady Bianca assisted us to do the paperwork. She sent this to the head office for processing and it has now been 3 weeks and the only feedback she gets from head office is that our paperwork is in the que waiting to be assigned. Surely this can NOT take almost a month to get assigned to a person???</p>