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Noluthando N
1 reviews | Active since Apr 2021
02 Apr 2021, 13:07
Non cancelled contract that keeps growing
Hi y'all, Vodacom is refusing to cancel my contract, they keep sending me Bill's after I've paid but they don't cancel so the next month I get a new bill
I spoke to "Rosiwa" and then "Basetsana" on the 5th of Jan, I have the call recordings.. Just like y'all do.
I spoke to Nonhlanhla on the 28th of January aswell too, same case.
Lastly I spoke to a "Victor" or "Richard" he was not completely clear when saying it on call on the 11th of February.
This is after I made the payment advice twice by your agents is needed to cancel, and multiple emails back and forth confirming calls/bill. Once I paid, dololo
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Apr 2021, 13:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Apr 2021, 13:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Noluthando N's updateReviewer Update
02 Apr 2021, 13:53Alright, thanks for the response.
Will be waiting
Will be waiting
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Noluthando N's update02 Apr 2021, 13:53
Reviewer Update
Alright, thanks for the response.
Will be waiting
Will be waiting
NN
Noluthando N's updateReviewer Update
07 Apr 2021, 13:06The agent that called (Lance) was no assistance, it was a one way street. He wasn't trying to assist merely giving me instructions.
Payment I made 3 months ago apparently doesn't reflect on the system, which I paid directly at Vodacom.. neither do my emails back and forth.. Premature cancellation was not done when originally requested so dishonors are now piled up.
I told them I have receipts, emails, call recordings confirming payment and request on time but he did not care at all, kept cutting into my responses and did seem interested that the latest dishonors are probably consultants errors and not of me avoiding payment.
Yes I was originally affected by Covid, which I informed of via email.. paper trail. But in Jan, I settled the bill, and requested a premature cancellation of the contract as the 24 months was over and HAVE BEEEEN waiting for the cancellation fee. But nonetheless, he said it doesn't matter, payments are my responsibility and contract is due to expire Sep now..
Please review all calls made by/to your organization and customer service provided.
Payment I made 3 months ago apparently doesn't reflect on the system, which I paid directly at Vodacom.. neither do my emails back and forth.. Premature cancellation was not done when originally requested so dishonors are now piled up.
I told them I have receipts, emails, call recordings confirming payment and request on time but he did not care at all, kept cutting into my responses and did seem interested that the latest dishonors are probably consultants errors and not of me avoiding payment.
Yes I was originally affected by Covid, which I informed of via email.. paper trail. But in Jan, I settled the bill, and requested a premature cancellation of the contract as the 24 months was over and HAVE BEEEEN waiting for the cancellation fee. But nonetheless, he said it doesn't matter, payments are my responsibility and contract is due to expire Sep now..
Please review all calls made by/to your organization and customer service provided.
NN
Noluthando N's update07 Apr 2021, 13:06
Reviewer Update
The agent that called (Lance) was no assistance, it was a one way street. He wasn't trying to assist merely giving me instructions.
Payment I made 3 months ago apparently doesn't reflect on the system, which I paid directly at Vodacom.. neither do my emails back and forth.. Premature cancellation was not done when originally requested so dishonors are now piled up.
I told them I have receipts, emails, call recordings confirming payment and request on time but he did not care at all, kept cutting into my responses and did seem interested that the latest dishonors are probably consultants errors and not of me avoiding payment.
Yes I was originally affected by Covid, which I informed of via email.. paper trail. But in Jan, I settled the bill, and requested a premature cancellation of the contract as the 24 months was over and HAVE BEEEEN waiting for the cancellation fee. But nonetheless, he said it doesn't matter, payments are my responsibility and contract is due to expire Sep now..
Please review all calls made by/to your organization and customer service provided.
Payment I made 3 months ago apparently doesn't reflect on the system, which I paid directly at Vodacom.. neither do my emails back and forth.. Premature cancellation was not done when originally requested so dishonors are now piled up.
I told them I have receipts, emails, call recordings confirming payment and request on time but he did not care at all, kept cutting into my responses and did seem interested that the latest dishonors are probably consultants errors and not of me avoiding payment.
Yes I was originally affected by Covid, which I informed of via email.. paper trail. But in Jan, I settled the bill, and requested a premature cancellation of the contract as the 24 months was over and HAVE BEEEEN waiting for the cancellation fee. But nonetheless, he said it doesn't matter, payments are my responsibility and contract is due to expire Sep now..
Please review all calls made by/to your organization and customer service provided.