CS
CHRIS S
1 reviews | Active since Apr 2011
11 Jun 2020, 09:33
Non cancellation of data contract
I have phoned in and cancelled a data contract about 4 times this year. I eventually got the company to agree to pass credit notes for the last 3 months. I have just received my latest statements which shows the 3 credit notes, but they have charged me for June again and have not cancelled the contract.
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Vodacom's replyOfficial
11 Jun 2020, 11:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jun 2020, 11:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team