AB
Anita B

1 reviews | Active since Nov 2016

27 Feb 2024, 18:06

Non - cancellation of contracts

I had 3 contracts with vodacom, whereby 2 of them have expired already early last year, Ive been trying to cancel since last year. Every time when I call the call centre the consultant will behave as if they are willing to assist at the same time trying to persue me to change and they will promise to offer a better package, and when they hear that I am adamant I want to cancel both contracts, towards the end of the call , they will tell you they no longer hear me, as a result they drop they wont call or cancel as requested. I am honestly fed up with this service provider because the money they are taking its a lot, in stead I feel that I am being *****ed because it seems their consultant are having same behaviour, which is so annoying, dealing with consultants over the phone was suppose to be stress free, but with vodacom I am not happy at all, ive been with this service provider for way too long, I think its time to change, because they dont value us anymore. The only thing that they do best is to share our contact details with their contractors that will annoy us.

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Replies (1)
Vodacom
Vodacom's reply28 Feb 2024, 08:19
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team