FP
Ferdi P

1 reviews | Active since Jun 2010

13 Feb 2018, 15:50

Non authorized billing

I keep getting billed for Vodafone Live value added services, yet did not approve or apply for it. This is nothing else but "*****". I cannot be expected to check my account every month for ********** VAS fees and then have to contact Vodacom. Give me the opt out button. For someone who "invented" please-call-me, it should not be rocket science.

Yours truly- beyond ****ed-off. ps (one star given as none is not an option)

0
Replies (1)
Vodacom
Vodacom's reply13 Feb 2018, 16:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team