BS
Brenda S
1 reviews | Active since May 2021
20 Mar 2023, 14:09
Non authorised upgrade charged for returned device
Unauthorised upgrade done, device returned. Battling since October 2022 to rectify my account as I'm paying for a device I don't have. I realised Vodacom now charges me for "equipment-balance of contract" R1975,36 which I pressume is for device I returned. This is my 3rd review on Hellopeter, they respond the 2nd time that a consultant will contact me, I'm still waiting. I hope Vodacom Customer Care will intervene. This us pathetic.
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Vodacom's replyOfficial
20 Mar 2023, 15:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Mar 2023, 15:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team