Non assistance for long time customers

You would think when loyal customers who have been good payers fall in little trouble that you would be assisted to ensure your bills still get paid. <br> <br> I was on the top package and my bill was arpund 3000 but due to some issues i struggled to keep paying this amount on time. It was paid, sometimes a little late but it still was paid! I had to down grade but could not afford the down grade fee. Response from Vodacom it is your problem. We will allow you two montha only to pay the massive down grade fee with your monthly bill.<br> <br> Worst customer service!<br> <br> Then to make it worse, the data they charge for simple things is massive. Currently they are taking data off my contract faster than i breath. My data now is 8gigs a month dor a little facebook, connecting my laptop to download mail and some internet surfing. <br> <br> I will not recommend the worse network in SA to anyone.