Non adherence to contact terms and conditions.

On Friday 02 October I lodged a complaint on the Vodacom customer service platform with regards to my U choose flexi 125 contract plan. The issue was that there was no airtime allocated for the month of October.

I was advised by an agent on 03 October 2020 that this was due to the fact that I had unused airtime from the month of August 2020. The agent further advised me that airtime allocations on the uchoose plans are forefitted 60 days (2 months after allocation). The agent then advised me to review the hybrid terms and conditions on the vodacom on the vodacom website. I proceeded to do so and found the following :

It sates on point number 10 that "monthly subscription airtime allocated as part of the Uchoose flexi plans will carry over to the following month."

There is therefore no mention made that the airtime is forfeited.

I will be taking up the matter with the relevant telecommunications ombudsman ect as well as lodge a claim for breach of contract should this matter not be resolved. Furthermore I have a record of all communications with the customer service agent and documentation downloaded from the Vodacom website.