Non Adherence To Cancelation Order

I placed a cancellation request for my data line a month in advance to my contract expiring (middle September). This has been received by Vodacom and also reflects on their system. This cancelation instruction was however not executed and I have now been charged for additional month were I already cancelled the line.

I brought this to the attention of Vodacom’s customer care on 3 November where my complaint was escalated to the Cancellations Department. I was NOT contacted by the Cancellations Department but my service request *** was closed on the 6th of November.

I had to request customer care to reopen my ticket. On 9 November the matter was escalated to management with a feedback promise of 3-4 working days. I have however not received any feedback to date (17 November).

I do feel this is highly unacceptable behaving as another month now passed for with I will be billed.

Rina Peach