Non activation of contract 5 days on

I got a contract on Friday the 10th of April 2015 on the VIP EXECUTIVE package on the new S6 edge. I have the device but can't use it because contract is not activated so I don't have data nor the air time to phone. The customer service rep says they still need to configure the package for me and can take another 24 to 48 hours five days on. It can't be that I am the first person to get the VIP EXECUTIVE package.<br> Vodacom service sucks and this is unacceptable. I am not getting the service that I'm being charged for as per contract.