Non Action

I phoned in and requested a cancelleation to an expired contract and requested that the number be changed to pay as you go. I was told that this would take 30 days to happen. This was at the end of July 2017. I notices that an amount was still being billed to me. On phoning in, after being rudely cut off by one operator, I was told that the account was not cancelled. This is so typical of these big media companies, arrogant and **********. I need to be paid back for the months that I have been *******ly charged. I am sure my request is on voice recording.