1 reviews | Active since May 2017

05 May 2017, 15:23

Non-Account Migration

<p>1 Year later and Vodacom have still not managed to change account holder details. The necessary forms were filled out 3 times and bank statements supp****. Then came the numerous and varying excuses and people to assist (or not).</p> <p>Enough already, how difficult can it be to get a simple account holder change correct?</p>

0
Replies (5)
Vodacom
Vodacom's reply06 May 2017, 08:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 May 2017, 10:16
Official

Dear Client

We escalated the matter to the Regional Office for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 May 2017, 10:16
Official

Dear Client

We escalated the matter to the Regional Office for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 May 2017, 10:18
Official

Dear Client

The Regional Office confirmed that they are awaiting your documentation in order to proceed with the transfer of ownership. Please respond to their email as soon as possible in order to resolve this issue.

Kind regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 May 2017, 10:20
Official

Dear Client

The Regional Office confirmed that they are awaiting your documentation in order to proceed with the transfer of ownership. Please respond to their email as soon as possible in order to resolve this issue.

Kind regards

Vodacom Consumer Website Team