XN
Xolani N

1 reviews | Active since Feb 2021

07 Dec 2023, 23:53

Nolitha very rude agent

I called Vodacom customer service for contract on 7.12.2023 around 20h11. I Spoke to a very rude lady by the name of Nolitha. She is *********** and doesn't deserve to be in the customer services environment. HER TONE WAS CONDESCENDING I TOLD HER WHAT MY QUERY WAS AT THE BEGINNING OF THE CALL AND AFTER SHE ASKED ME LOT OF VERIFICATION QUESTIONS SHE ASKED ME AGAIN WHY I WAS CALLING I ASKED HER WHY IS SHE RUDE AND SHE SAID RUDE HOW!? SHE THEN SAID I WAS THE ONE WHO GOT IRRITATED JUST BECAUSE I ASKED HOW MANY MORE QUESTIONS I NEED TO ANSWER DURING VERIFICATION. VERY RUDE LADY. SHE MUST BE FIRED THERE !!!

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2023, 08:16
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team