XN
Xolani N
1 reviews | Active since Feb 2021
07 Dec 2023, 23:53
Nolitha very rude agent
I called Vodacom customer service for contract on 7.12.2023 around 20h11. I Spoke to a very rude lady by the name of Nolitha. She is *********** and doesn't deserve to be in the customer services environment. HER TONE WAS CONDESCENDING I TOLD HER WHAT MY QUERY WAS AT THE BEGINNING OF THE CALL AND AFTER SHE ASKED ME LOT OF VERIFICATION QUESTIONS SHE ASKED ME AGAIN WHY I WAS CALLING I ASKED HER WHY IS SHE RUDE AND SHE SAID RUDE HOW!? SHE THEN SAID I WAS THE ONE WHO GOT IRRITATED JUST BECAUSE I ASKED HOW MANY MORE QUESTIONS I NEED TO ANSWER DURING VERIFICATION. VERY RUDE LADY. SHE MUST BE FIRED THERE !!!
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Replies (1)Vodacom's replyOfficial
08 Dec 2023, 08:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Dec 2023, 08:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
