AG
Andrew G
1 reviews | Active since Dec 2013
26 Nov 2018, 08:45
Nokia N8 - bait and switch
I ordered the Nokia N8 for R165 early Friday morning (around 5:30am) on the black friday special.
I got a reference number and checked on the status and the consultant advised it is in getting but there is now no stock.
My colleague (existing vodacom customer) that sits next to me ordered 2 phones after me and his phones are out for delivery today.
Surely the stock for my phone should be reserved when I placed the order!? What is the point of placing an order online then?
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Replies (2)
Vodacom's replyOfficial
26 Nov 2018, 09:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2018, 09:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Nov 2018, 13:54Dear Anben,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have requested our Sales team to make contact with you to provide other alternatives regarding the deals. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have requested our Sales team to make contact with you to provide other alternatives regarding the deals. Regards Consumer Website Team(SA)
Vodacom's reply26 Nov 2018, 13:54
Official
Dear Anben,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have requested our Sales team to make contact with you to provide other alternatives regarding the deals. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have requested our Sales team to make contact with you to provide other alternatives regarding the deals. Regards Consumer Website Team(SA)