nokia lumia. 530

My name is Ernest I took my phone in repair at vodacare vodaworld on the 22 october they deliverd the phone at my work on the 02 Nov till today I am still missing my cover and my battery ,and I have made a numerous calls to Monwabisi to help me get my accessories back and he also failing,I have been put on hold to speak to hi or any one in vodacare I had to keep on reacharging until I found someone one to talk to,what I am saying is I think they have lost my accessories and what have I am gonna get won't be mine so I just want a new phone cause one will need to explain why is it taking for so long at their office ,why was it not delivered with the phone,another kind of arrogance ,don't care kind of attitude from vodacom staff,wasting my time and my money to tphone them explaining the same thing or sometimes not gettting the right person to talk to,this is bad disgusting and no sense at all ,