Nokia 8 TA-1012 Defective

Nokia 8 TA-1012 Part 1

Hi everyone, I am so upset about this issue. December 2017 I bought a Nokia 8 TA-1012 online through a local Cellphone dealer here in South Africa. 2 weeks after receiving it, half of the screen went static. I took it back to ome of the company's shops where I had bought it from and it was sent to Vodacom Advanced Repair Centre where they had got it from. After 3 weeks I was getting uneasy and started to enquire about the repair being given one excuse after the other. The phone was relatively new to the market at this stage and I don't think they knew what the problem was. After a lot of fifhting and mud slinging etc in March 2018 they finally declared it OBF and sent Me a new phone and I was re assured it won't happen again as it was apparently first time they ever heard of such a problem and it is a once off issue.. I had used it ever since without any problems up until 2 weeks ago when half the screen went static again.

I contacted the dealership again and enquired about the warranty status and i was told it is still covered and I must bring the device in. I explained My concerns to the shop manager as by now this has become a general issue with this model. He said I am not to worry and it will be sent to the Vodacom Advanced Repair Centre once again to be sorted. After a 2 weeks I het an sms from the Repair Centre saying I muat contact them in regards with My Quote for repair. Quote? What Quote? I contacted the shop manager instead which in turn said He will find out what is happening. After a while He called Me and said, He is very sorry but they are not repairing my phone due to a tiny chip and crack on the left bottom corner of my screen which had happen a year earlier as this was apparently the cause of the hardware failure.. I am like, are You serious? Unfortunately yes but You can have it repaired for R4028,00. I declined and asked for the phone to be returned. I feel ****** and disappointed since I have supported Nokia all of My Life and I feel like customers are not cared about no matter how loyal Yiu are and in cases like this they just look for any excuse to rob You. I am currently in the process of reporting them to the Ombudsman and I am going to fight this till the end. Wish Me luck and I hope the outcome will be satisfying in the end. Just feel bad that one has to go to such extent for something they know is not right.

Very Unhappy Customer...