JZ
Jenny Z
1 reviews | Active since May 2019
23 May 2019, 13:48
NOKIA 8
I renewed my Vodacom contract last year and got the new Nokia 8. This phone had been back and forth to Vodacom Advanced repairs at least 10 times in the twelve months I have had it. It doesn't connect to my WiFi. It doesn't send voicenotes......it rejects SD card.....it ALWAYS comes back with a different problem and Vodacom will not replace it. SO - I have ALSO tried to get assistance from hmd global as I believe they are the Nokia distributors. They reply vaguely to my complaint and I gave had reply ...3 times to supply device details ...IMEI number , nature of complaint, nature of problem......BUT NO other response. I am frustrated and disappointed beyond words. This phone is a complete did. The Vodacom retail outlet - service very polite....but PHONE IS NEVER FIXED. It's almost a joke that I go back week after week after week. What can I do,?? Why can hmd global not phone or assist further?? I think this phone is beyond repair cland it has been problematic from the first week of purchase. Desperately need some help or decent advice. HELP
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Vodacom's replyOfficial
05 Jun 2019, 10:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you but the number was unavailable. If you need any further assistance please contact our Customer care team on 082135 (free call from a Vodacom sim card). Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply05 Jun 2019, 10:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you but the number was unavailable. If you need any further assistance please contact our Customer care team on 082135 (free call from a Vodacom sim card). Regards Consumer Website Team(SA)
Best regards,