Nokia 220 limited Bluetooth functionality

In March of this year my cell phone contract came up for renewal and I went to Chatz in Jacaranda Centre to renew the contract. I told the sales person that I would prefer a replacement for my existing phone, a Nokia C2-01. I was issued with a Nokia 220 (unopened in its original packaging). I did not immediately begin using the phone. Once activated, the phone worked well, except for the Bluetooth connection to my car's hands free system. Upon doing some investigation, I discovered that the Nokia 220's Bluetooth connectivity is limited to file transfer only. Clearly then, the Nokia 220 was not a direct replacement for the Nokia C2-01. <br> After 5 Months, 35 emails between Vodacom Customer Service and Myself, 11 phone calls and 3 store visits, I am still waiting for finalisation of this issue. I have been given false promises and commitments time and again.<br> I have long since given up any hope of getting a satisfactory response to my problem, however, I believe that publishing this correspondence will highlight the ineffectual customer service policy practised by Vodacom as well as the abominable lack of knowledge regarding the products that they market.<br>