Nodacom

I am appalled by the lack of customer service at Vodacom Rosebank. I app**** for an Iphone 13 Contract , first I was told that my credit score is too low... mine is 621... then was was told I can get it if I pay plus minus R 12 000.00, which I stated is absurd. A lady named Carol indicated that she will get her manager to assist me, however I have to wait as he is on leave .. my question was is there no one else to assist, the answer was no. That's customer service for you. Four weeks have passed no response, which is unacceptable. How do you explain this. Do you perceive that you are doing me a favour, whilst its your job?