AO
Anne O
1 reviews | Active since Nov 2022
17 Nov 2022, 10:53
NoCustomerService
Is it possible to give less than 1? As soon as I am able to extricate myself from this company I will never ever do business with them again. They are quick to tie you in and take your money - they are impossible to speak to to cancel anything. ******* and ******
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 Nov 2022, 11:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2022, 11:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AO
Anne O's updateReviewer Update
17 Nov 2022, 12:42I have contacted your customer care email three times since last Friday? Outside a request for information which I provided I have had absolutely no joy. I have phoned 182135 - no joy! I went to a vodacom shop and was told to phone *** and was told by the machine to call182135!!!! I hold out little hope about hearing from you. Let me add that even your own vodacom assistants have the same view of your customer care service that I have.
AO
Anne O's update17 Nov 2022, 12:42
Reviewer Update
I have contacted your customer care email three times since last Friday? Outside a request for information which I provided I have had absolutely no joy. I have phoned 182135 - no joy! I went to a vodacom shop and was told to phone *** and was told by the machine to call182135!!!! I hold out little hope about hearing from you. Let me add that even your own vodacom assistants have the same view of your customer care service that I have.
Vodacom's replyOfficial
17 Nov 2022, 14:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2022, 14:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Dec 2022, 13:20Dear Customer
Thank you for making us aware of your complaint.
Kindly note our system we have updated your profile to cellular number *** , please log into your Vodacom profile on your device or the website and once you are logged on ,click on settings , on notification settings you are able to change the number that needs to communication via email or sms as well as receiving OTPS .
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly note our system we have updated your profile to cellular number *** , please log into your Vodacom profile on your device or the website and once you are logged on ,click on settings , on notification settings you are able to change the number that needs to communication via email or sms as well as receiving OTPS .
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2022, 13:20
Official
Dear Customer
Thank you for making us aware of your complaint.
Kindly note our system we have updated your profile to cellular number *** , please log into your Vodacom profile on your device or the website and once you are logged on ,click on settings , on notification settings you are able to change the number that needs to communication via email or sms as well as receiving OTPS .
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly note our system we have updated your profile to cellular number *** , please log into your Vodacom profile on your device or the website and once you are logged on ,click on settings , on notification settings you are able to change the number that needs to communication via email or sms as well as receiving OTPS .
Regards
Vodacom Consumer Website Team
Best regards,