RG
Roux G

1 reviews | Active since Mar 2009

24 Feb 2017, 08:30

NOBODY@VODACOM

<p>I bought from vodacom business LTE lite 100G/month. I got a username and password for the vodacom business portal so I can manage it myself. When I went into the business portal I had no services registered on it so I cannot manage the account/data. I contacted vodacom. 3 persons at the help desk reset my password with no results. The 4th one told me it has to be escalated to another departement to bind the services to the portal. That was a week ago. Since then nothing happened. I still have not way of manageing the account via the business portal. I got no feedback to date.</p>

0
Replies (3)
Vodacom
Vodacom's reply24 Feb 2017, 10:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RG
Roux G's update26 Feb 2017, 13:24
Reviewer Update

Nobody at Vodacom contacted me and the problem is still the same.

RG
Roux G's update26 Feb 2017, 13:26
Reviewer Update
********** contacted me via email claiming that it has been fixed but the problem is still the same. I have no products or services linked to the self service portal.