Nobody wants to sell me a new contract

My useless Telkom router has been off for so long that I want to extend my business with Vodacom (I have two personal contracts and one business linked phone) and put a 2Gb 3G contract SIM into my old 3G ****le to use for when Telkom is not available. Maybe even take out a portable WiFi device instead. I tried all of your phone lines and nobody can help. Even *** who eventually said I had been migrated to a new system and I should call ***. What kind of idiotic service do you think you are providing ? I would go to a Vodacom shop except all I got from the Vodashop at Vodaworld was a blank look of incomprehension when I asked what they could do to help last week Thursday. Are you taking lessons from Telkom ? It certainly seems like it, or maybe you all use the same call centre.