nobody wants to help

Today I transferred at 12o'clock R60 to my routerbought 500Mb.Didn't use it till 22:00 to do my ears suddenly it told me data is finished I transferred a mother R60 to buy data that money sommer dissapeared after 5min didn't even get a change to buy data.Called 111 was told they will help by calling me back after an hour system must update.Never called 2other calls to 111still no help.I got voicerecordings that I can sent I realy cant pay for nothing I got