Nobody to assist with a mobile router contract's cancellation

I need to cancel a mobile 3G router at Vodacom because I got a better deal at Rain. And because I almost always have no internet connection on this router.

No one, and I mean no one can assist me with this. I called vodacom Secunda shop 2 times. They keep transferring me to Fibre cancellations.

Of more or less the 20 people I had to tell the whole story to (again!!), only once was I transferred to the mobile wifi cancellations and then the line just went dead???

To what extend will they go to keep a contract from being cancelled??

They even upgraded my cellphone contract on one of these calls where I was being transferred, but still no one to help me cancel the mobile 3G router!

And the best part is the mobile router's contract was supposed to expire end of Nov in any case, but still I need to give 30day's notice!

All this trouble and still I can't find anyone to give the notice to for a contract that is supposed to expire in any case!

Customer care was the least helpfull of all!!

I am very disaopointed.

And I don't even have an internet connection on this router most of the time!! Even now there is no connection on this router.

You are going to lose all of your customers.