LS
Lizelle S
1 reviews | Active since Jul 2019
30 Dec 2021, 15:30
Nobody there?
Even though our contract is not in arrears my business lines are suspended. I have sent proof of payment through and when I phone vodacom account collections the automated message says that our account is not in arrears. My business is losing money due to this issue. I am currently on hold on my 4th call for the day. One operator simply ended the call when he couldn’t access my account. This call is 17 minutes in with no answers.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
31 Dec 2021, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Dec 2021, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LS
Lizelle S's updateReviewer Update
31 Dec 2021, 08:09It is now 3 days of no service even though my bill is paid... My sales reps can't work and it means massive losses to our business as I have to pay people who can't work due to the connectivity issue... I am unable to phone customers back. Will Vodacom be paying the invoice for my trainers and sales reps? we received an sms confirming that our account is up to date, but still no service.
LS
Lizelle S's update31 Dec 2021, 08:09
Reviewer Update
It is now 3 days of no service even though my bill is paid... My sales reps can't work and it means massive losses to our business as I have to pay people who can't work due to the connectivity issue... I am unable to phone customers back. Will Vodacom be paying the invoice for my trainers and sales reps? we received an sms confirming that our account is up to date, but still no service.