NOBODY TAKES RESPONSIBILITY

I have tried to get help with this call with no luck for MONTHS NOW. I am trying to get my Samsung screen repaired. I made requests for a proof of purchase when my phone was within its warranty period. I only received this after warranty period had expired (Vodacom has acknowledged this was their fault) and as a result ADH could not repair. I have called Vodacom countless times now, and each time I get a different person and after taking pains to explain my issue they all say they are escalating the issue. Why can't one person handle an issue from start to finish??? I never get feedback. ITS BEEN OVER 2 MONTHS NOW! Is it so hard to call a client and give feedback? <br> I have also emailed [Email Removed] NO ONE has responded.