Nobody noes what is going on

Hi<br> <br> On the 18th of Oct 2015 I went into the Istore in 4ways to signup to a new account for an iPhone 6sPlus. (I used to have an account a few years ago, but have since ported my number.)<br> <br> After filling in all the paperwork and a hour later I received an SMS that my number is ported and that I can come and collect my Phone.<br> <br> On arrival at the apple store I was informed that I was declined. because of Legal and my Credit. I have since spoken to Vodacom Legal and credit and nobody is aware of any issues. I have tried to log a call with the call centre, but since I do not have an existing account they can't help me. Every time that I phone the call centre I'm informed that they can't give me a reference number and that they can't assist me but I must speak to somebody else... Then when the call is transferred, the call always drops. Eg today with call centre agent Aviwe.<br> Nobody phones me back even when they promise they will.<br> <br> All I want to know is why I'm being refused a new account since I'm not aware of any issues<br> <br> Regards<br> Ewold