Nobody knows what they are doing

I had to take my LG phone in for repairs as Vodacom cannot assist me with it as there is an error and they informed me that it is not their product but LG. I took my phone in on Saturday and the repair company is urgently looking for my contract I phoned straight away the call centre the first person I spoke to said that I need to speak to the Technical department which I think have nothing to do with my contract and she did not put me through and it will take 3 days, then I had to phone again and a very rude person over the phone said I need to speak to the legal department and I must send them a mail he cannot do it, and it will take 3 days which once again the one hand does not know what the other hand does and it just shows me what kind of customer service people Vodacom have that have no idea what they talking about this morning I received a sms from Vodacom it will take now 7 days I am using my phone for work purposes and cannot do any work with the phone I have now my ref no: 53-86E2QQFXNN I need my contract today and a supervisor really need to check the call centre people they have no clue what they doing.