Nobody knows that they are doing at Vodacom!

So... seeing that exercising patience and allowing Vodacom to do their job was not the correct decision, as nobody knows what is required of them in terms of their respective job descriptions, I have decided to turn to social media, as it seems that people actually receive a reply and not constant runaround... A claim was lodged at your Vodacom Greenstone store on 7th May 2019. Since then I have exercised patience to have my phone replaced. Today, I called ********** , and was told that I need to go back to the Greenstone store and pay R 250.00 and I will be issued with a replacement... let me not even address, the fact that my insurance was stuffed as well, and needed to be amended - my premiums were conveniently deducted, but my upgrade never processed that they were fixing NOW!!! Went to the Greenstone branch today and was now told that I need to pay R 250.00 to FINRITE to START THE PROCESS!!! This is 2 weeks later - I pay my premium to Vodacom - surely it is Vodacom's responsibility to process this claim and make this as seamless as possible??? and fix their stuff ups where necessary? I am beyond frustrated and need some resolution - AS I NEED A REPLACEMENT PHONE before the week is out - I am tired of being shoved from pillar to post with nobody knowing their job and what is required and I am just pushed around , still WITH NO RESOLUTION!!! I am writing this on behalf of my husband, as any more communication he has to have with you, would result in me admitting him to an institution, as he is beyond frustrated right now!!!