1 reviews | Active since May 2011

26 Feb 2016, 09:12

Nobody Knows Anything - Idiots

Wanting to settle the contract we requested a settlement amount from Vodacom and paid it end Jan. Our following statement from Vodacom shows we have a credit balance of R684 and since 11 Feb I have been trying to get my money from Vodacom.<br> <br> Every person that I have spoken to says they cannot help me and the simple reason is becasue Vodacom has no intention of refunding me - simple as that, i.e they are *****ing from me.<br> <br> I have been on the phone this morning and have spoken to 4 idiots who each cannot help me and only transfers me to another person.<br> <br> Soddy service form a company that has no cooking clue of customer service.<br>

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Replies (1)
Vodacom
Vodacom's reply26 Feb 2016, 10:23
Official
Hello Grumpysa,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team