Nobody in the call centre can assist

On Wednesday evening my line was soft locked due to me reaching my call limit. I went online to temporarily increase the limit and waited for my line to be active but the following morning I was still not able to do anything on my phone.<br> I then called the client care center who advised they are experiencing a problem with unlocking my line as the increase I did the previous night was still pending. They then advised they would create a service request and somebody would contact me back (S3-8BY1E-EWG8E)<br> To date I have received no feedback, I am the one that keeps calling in to follow up on the matter but nobody can tell me whats going on. I did everything on my side to unlock my line and increase my limits and now your systems are causing me a great inconvenience. Should my car break down or there be an emergency how am I supposed to be able to call for help?!<br> <br> Please sort this out, I need to be able to use my phone.