JE
Jason E

1 reviews | Active since Jan 2015

20 Oct 2016, 10:29

Nobody gets back to you

<p>Í am very unhappy with the service I am getting from Vodacom at the moment, firstly I have pre-ordered a iPhone 7, reference number - 2S43GS nobody has come back to me, secondly I phoned last week and was told I am eligible for a premature upgrade and was told now that I am not. Will someone please shed some light for me. I just think they might be getting to big to worry about exsisting customers.</p>

0
Replies (2)
Vodacom
Vodacom's reply20 Oct 2016, 10:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JE
Jason E's update25 Oct 2016, 07:25
Reviewer Update

So, to date besides the automatic responce you get from Vodacom still nobody has got back to me regarding my situation. Unbelievable!!!!