1 reviews | Active since Nov 2017
Nobody ever gets back to me
<p>On 11 Nov 2016 I found that there was a double debit for the Sept 2016 Subscription charges on my account. I phoned and spoke to Nonhlanhla and got the reference number 1/ ********** 4380. Nobody ever got back to me after that. I phoned again on 29 November 2016 and was told I will get an sms on 2 December. On 7 December I had to phone again and spoke to Morgan who promised to investigate and get back to me - nothing happened. I then went on holiday. When back at work on the 12th of Jan 2017 I phoned again and spoke to Mohammed who submitted a request as to why I was not refunded yet. It is the 19th today and still nobody has contacted me. I have more than one contract with Vodacom and will seriously consider moving them all to another service provider if this is not resolved asap.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
A lady named Cassandra finally got back to me on the 20th of Jan - telling me that she credited my account with the amount overcharged. And what do I see when I get my next account - NO credit! Always empty promises! If it takes 3 months to resolve such a small thing I have no hope for this company. Maybe I should take all of my accounts elsewhere. I have 5 accounts with them.
A lady named Cassandra finally got back to me on the 20th of Jan - telling me that she credited my account with the amount overcharged. And what do I see when I get my next account - NO credit! Always empty promises! If it takes 3 months to resolve such a small thing I have no hope for this company. Maybe I should take all of my accounts elsewhere. I have 5 accounts with them.