CM
Candice M

1 reviews | Active since May 2013

12 Sept 2017, 09:45

Nobody can assist with a invoice query - PATHETIC!!!

I am disgusted at the service received from Vodacom. I upgraded 2 months ago and I am now paying for 2 handsets. When I call the call center, nobody can tell me why. I then also get put through to several departments and nobody can assist me. I find this type of service absolutely pathetic! What am I supposed to do now?

0
Replies (2)
Vodacom
Vodacom's reply12 Sept 2017, 10:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Sept 2017, 11:34
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team