NOBODY CAN ASSIST ME

In 2014 I did an online upgrade, now the phone is giving me a problem and when I take it in they want proof of purchase/upgrade.<br> <br> So I dial 111 and since it is contract related I'm linked to the contracts department and speak to Manana, I state my story and she says I need to speak to the upgrades department (***) and I'm transferred and I speak to Zinzile, AGAIN I state my story and I'm told that I need to speak to the online department (***4). I'm transferred and I speak to Adrian, AGAIN I state my story and AGAIN I'm told that I need to speak to the accounts department (***), I'm transferred and I land back at the call center where I speak to Neo who wants to transfer me back to the upgrades department. I'm IRRITATED and I refuse to be transferred, I hold for close to 8 minutes listening to the 'music\.<br> <br> She comes back and tells me that