CK
Christa K

1 reviews | Active since Feb 2012

23 Dec 2016, 11:46

NO XMAS GIFT FOR MY SON AS THE CONFIRMATION DEPT IS NOT CONFIRMING MY ON-LINE ORDER AFTER SEVERAL ATTEMPTS

<p>It is now day 4 and still waiting for the confirmation department to confirm the order. After several calls from Vodacom to assist me, still no confirmed order.</p> <p> </p> <p>I just phoned to check the status of my order and guess what the consultant said " The order needs to be confirmed" When i requested the deal to be cancelled, I was told that confirmation department can only do that WHAT A JOKE !!!</p> <p> </p> <p>Please cancel the order !! TOO LATE....</p> <p> </p> <p>What is Soooo difficult confirm an order?? Unbelievable??</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply23 Dec 2016, 12:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team