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Rose-anne Van Niekerk

1 reviews | Active since Jul 2011

12 Oct 2021, 09:24

No world class client service at Vodacom

I have been dealing with an agent named Merrisha Naidoo. I am utterly disappointed with the way I have been treated. I called to pre-order the new iPhone 13 Pro on the 4th of October. I was emailed a request to send through a signed letter requesting my upgrade and a copy of my ID. I was told that she would phone me back during the course of the week to inform me of deals available. On Friday 8 October I had to follow up with her as I had not heard back, she sent me a deal which was not what I had asked for. On 11 October I followed up again only to have her ask me if my account is up to date? I responded that it is up to date and have not heard from her since. Is this really what Vodacom deems world class client service? I will rather be going to iStore directly to have my upgrade completed.

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Replies (3)
Vodacom
Vodacom's reply12 Oct 2021, 11:39
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RVN
Rose-anne Van Niekerk's update18 Oct 2021, 09:39
Reviewer Update
Good Day, I would like to actually just cancel my contract, please call me to assist as your call center keeps dropping the call.
RVN
Rose-anne Van Niekerk's update25 Oct 2021, 13:30
Reviewer Update
Yes, I requested a migration, which was the first agent actually willing to assist me! I was promised a call from the upgrade department after my initial complaint, that still has not happened, I was offered the same package I declined initially by the same agent I complained about, telling me there was nothing else available to me, why can I not choose my own package? Which is why i migrated until I find a new provider to move to. I am done with Vodacom and your lack of customer service!