No words to describe how terrible
You can't even say bad service, because there is no service... I have been fighting with Vodacom since November after my upgrade in October. When I upgraded, the consultant gave me incorrect information, incorrect quotes, and withheld the fact that my upgrade would be a 36 month contract instead of 24. I was overcharged by roughly R500 per month for 3 or 4 months. In the ongoing fight with Vodacom, consultants from their Hello Peter department, sales, and retention departments have called me, but NOTHING came of it. One of the consultants (Romano) and his manager (Bradley) were the last ones to assist me, after I approached the Ombudsman. I was promised multiple things to make up for the inconvenience caused, and to resolve the issue. Vodacom has since sent their courier to collect my device as they promised me they would send my new device. (Inconveniencing me further by leaving me without a phone for a week and a half so far). To date I have not received my new device. A week ago today I got an sms stating the parcel was received by their warehouse. This is month 5, and Vodacom have yet to resolve my problem even after they admitted they (and the consultant that gave me the wrong info) were at fault, and this was said in 2 of their calls that they keep telling you is recorded for record/quality/security/training purposes.
I phoned customer care 3 days ago after receiving an sms that says my contract cancelation date was the 10th of March 2021 (I never cancelled my contract though???) The consultant I spoke to checked my profile and and said my upgrade had been reversed and there were no notes on my profile denoting any device that should be/should have been sent to me. I received an sms with a reference number (***) and stating a solution expert will call me within 24 hours. I am still waiting...
In my call dated 10 March 2021 with Romano however, he advised me he did not know where my device was or why it was not sent.
I have requested countless times for Romano and/or his manager Bradley to contact me back but I receive no feedback. Vodacom is taking my money, and now literally taken my phone as well, and are unable to provide me with any info regarding the resolving of my issue, except make empty promises. I have been treated extremely unfairly, and I am absolutely tired of this fight with a service provider that very clearly does not care about their clients. This is now the 5th month of this ongoing battle with them.
