No words for Vodacom service

I've been without a fibre network connection for 7 days. You closed my query today, and when I contacted your call centre, I was told the OMT line was reallocated and that we needed to test. While I was still on the line testing, the agent dropped the call. Unsurprisingly, the internet is still not working, even after rebooting everything. Yesterday, I received a call from your Hello Peter team, who promised that someone would follow up with me, but once again, it was just an empty promise. How can you close a fault without confirming with the customer? Tomorrow, I’m switching to another service provider, so congratulations on losing a customer who pays R1100 every month for fibre connection.